Data & Privacy

pbc88.com Privacy Policy — Your Data, Your Rights

We collect only what we need, protect it properly, and never sell it. This policy explains exactly what data pbc88.com holds about you and what we do with it.

Last Updated: 1 January 2025

This Privacy Policy applies to all services provided by pbc88.com, including the website, mobile browser experience, and the pbc88.com Android app. By using any of these services, you confirm that you have read and understood this policy.

01 Who We Are

pbc88.com is an online sports betting and casino platform operated for players in Bangladesh. When this Privacy Policy refers to "pbc88.com", "we", "us", or "our", it means the operator of the pbc88.com platform and all associated services.

pbc88.com acts as the data controller for all personal information collected through the platform. This means we are responsible for deciding how and why your personal data is processed. If you have any questions about how we handle your data, you can contact us at [email protected].

In plain terms: pbc88.com is the company responsible for your data. We decide what we collect, why we collect it, and how long we keep it. This policy tells you everything.


02 Data We Collect

pbc88.com collects personal data that is necessary to operate the platform, process transactions, verify your identity, and comply with legal obligations. We do not collect data that we don't need.

Category Examples Required?
Identity Data Full name, date of birth, national ID number, photo ID Yes — for verification
Contact Data Email address, mobile phone number Yes — for account access
Financial Data bKash/Nagad/Rocket account numbers, transaction history Yes — for payments
Account Data Username, password (hashed), account preferences, betting history Yes — for platform use
Technical Data IP address, device type, browser, operating system, session data Automatic — for security
Usage Data Pages visited, games played, time on site, click patterns Automatic — for improvement
Communications Data Support chat transcripts, emails sent to us When you contact us

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming assessment and you have provided it voluntarily.


03 How We Collect Your Data

pbc88.com collects your personal data through several channels:

  • Direct collection: Information you provide when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or respond to a survey or promotion.
  • Automated collection: Technical and usage data collected automatically when you access the platform, including through cookies, server logs, and analytics tools.
  • Third-party sources: Identity verification data from document verification providers; fraud and risk data from payment processors; device fingerprint data from security providers.

We never purchase personal data from data brokers or marketing lists. Every piece of data we hold about you came from your direct interaction with pbc88.com or from a service provider we use to operate the platform.


04 Why We Use Your Data

pbc88.com uses your personal data for the following purposes:

  • To create and manage your account on the platform.
  • To verify your identity and age in compliance with our licensing requirements.
  • To process deposits, withdrawals, and other financial transactions.
  • To detect and prevent fraud, money laundering, and other illegal activity.
  • To provide customer support and resolve disputes.
  • To send you transactional communications such as deposit confirmations and withdrawal notifications.
  • To send you promotional communications, where you have opted in to receive them.
  • To personalise your experience on the platform, including game recommendations and relevant offers.
  • To monitor platform performance and improve our products and services.
  • To comply with legal and regulatory obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
  • To enforce our Terms and Conditions and protect the rights of pbc88.com and other players.

05 Legal Basis for Processing

pbc88.com processes your personal data on one or more of the following legal grounds:

  • Contract performance: Processing that is necessary to provide the services you signed up for — running your account, processing bets, and handling payments.
  • Legal obligation: Processing required to comply with applicable laws, including KYC identity checks, AML transaction monitoring, and regulatory reporting.
  • Legitimate interests: Processing for fraud prevention, platform security, and improving our services, where these interests are not overridden by your privacy rights.
  • Consent: Processing for marketing communications and non-essential cookies, where you have given us clear consent. You can withdraw consent at any time.

Note: Where we rely on legitimate interests, we carry out a balancing test to make sure our interests do not override your fundamental privacy rights. If you want more detail on any specific processing activity, contact us at [email protected].


06 Who We Share Your Data With

pbc88.com does not sell your personal data to any third party. We share data only where it is necessary to operate the platform or comply with legal requirements. The categories of recipients are:

  • Payment processors: bKash, Nagad, and Rocket receive the transaction data necessary to process your deposits and withdrawals.
  • Identity verification providers: Third-party KYC services receive your identity documents to verify your age and identity as required by our licence.
  • Fraud and security providers: Risk management and device fingerprinting services receive technical data to help us detect and prevent fraud.
  • Analytics providers: Aggregated, anonymised usage data is shared with analytics platforms to help us understand how the platform is used and where it can be improved.
  • Regulatory authorities: We are required by law to report certain information to licensing and financial regulators. This includes suspicious transaction reports under AML obligations.
  • Legal and professional advisers: Lawyers, auditors, and other professional advisers may access data where necessary to provide their services to pbc88.com.

All third parties who receive your data are required to handle it securely and in accordance with applicable data protection law. We do not permit them to use your data for their own marketing purposes.


07 Cookies & Tracking Technologies

pbc88.com uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. Here is a breakdown of the types of cookies we use:

Cookie Type Purpose Can You Opt Out?
Essential Keep you logged in, maintain your session, process transactions No — required for the site to work
Functional Remember your language, display preferences, and game settings Yes — but some features may not work
Analytics Understand which pages and games are most popular, measure performance Yes — via cookie settings
Security Detect suspicious login attempts and fraudulent activity No — required for account security

You can manage your cookie preferences at any time through your browser settings. Note that disabling essential or security cookies may prevent you from accessing your account or using certain features of the platform.

pbc88.com does not use third-party advertising cookies or tracking pixels that share your data with ad networks. We don't retarget you across other websites.


08 Data Retention

pbc88.com retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by law. The following retention periods apply:

  • Account data: Retained for the lifetime of your account, plus a minimum of 5 years after account closure, as required by AML regulations.
  • Transaction records: Retained for a minimum of 5 years from the date of the transaction, in line with financial record-keeping requirements.
  • Identity verification documents: Retained for a minimum of 5 years after your account is closed or your last transaction, whichever is later.
  • Support communications: Retained for 2 years from the date of the last interaction, unless the communication relates to a dispute or legal matter, in which case it is retained until the matter is fully resolved.
  • Technical and usage data: Retained for up to 13 months in identifiable form, after which it is anonymised or deleted.
  • Marketing preferences: Retained until you withdraw consent or request deletion.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.


09 Data Security

pbc88.com takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration.

  • All data transmitted between your device and pbc88.com is encrypted using 256-bit SSL/TLS encryption.
  • Passwords are stored using one-way hashing algorithms. pbc88.com staff cannot see your password in plain text.
  • Access to personal data within pbc88.com is restricted on a need-to-know basis. Staff who do not need access to your data do not have it.
  • Our systems are monitored 24/7 for suspicious activity, intrusion attempts, and data anomalies.
  • We conduct regular security audits and penetration testing to identify and address vulnerabilities before they can be exploited.
  • Player funds are held in segregated accounts, separate from operational funds, to protect them in the event of a business disruption.

Your role in security: No security system is completely foolproof. You can significantly reduce your risk by using a strong, unique password for your pbc88.com account and enabling two-factor authentication (2FA) from your account settings.


10 Your Privacy Rights

You have a number of rights in relation to the personal data pbc88.com holds about you. These rights are set out below. To exercise any of them, contact us at [email protected] with the subject line "Privacy Rights Request".


11 Marketing Communications

pbc88.com may send you promotional emails, SMS messages, and in-platform notifications about bonuses, new games, and special offers. We will only send you marketing communications if you have opted in to receive them during registration or through your account settings.

  • You can opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email, or by updating your preferences in your account settings.
  • Opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal notifications, or security alerts — these are sent regardless of your marketing preferences because they are necessary for the operation of your account.
  • If you self-exclude from pbc88.com, you will be automatically removed from all marketing communications for the duration of the exclusion period.
  • pbc88.com does not share your contact details with third-party marketers.

We aim to send relevant, useful communications — not spam. If you find our messages too frequent or not relevant to you, update your preferences in your account dashboard or contact support and we'll sort it out.


12 Children's Privacy

pbc88.com is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes age verification steps, and we conduct additional KYC checks to confirm the age of players before allowing withdrawals.

If you believe that a person under 18 has registered an account on pbc88.com, please contact us immediately at [email protected]. We will investigate and, if confirmed, close the account and delete all associated personal data as quickly as possible.

Parents and guardians who are concerned about underage access to gambling platforms are encouraged to use parental control software to restrict access to gambling websites on shared devices. More information is available on our Responsible Gaming page.


13 Changes to This Policy

pbc88.com may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, we will notify you by email or through an in-platform notification at least 7 days before the changes take effect. Continued use of pbc88.com after the effective date of any changes constitutes your acceptance of the updated policy.

We recommend checking this page periodically so you are always aware of how pbc88.com handles your personal data. The current version of this policy is always available at pbc88com.com/privacy-policy.


14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way pbc88.com handles your personal data, please get in touch with our support team. We aim to respond to all privacy-related enquiries within 48 hours.

  • Email: [email protected]
  • Subject line for privacy requests: "Privacy Rights Request"
  • Live Chat: Available 24/7 from your account dashboard
  • FAQ: Visit our FAQ page for answers to common questions

For formal complaints about how pbc88.com has handled your personal data, please email [email protected] with the subject line "Privacy Complaint". We will acknowledge receipt within 24 hours and provide a full response within 5 business days.

Your Privacy Rights at pbc88.com

You have real control over your personal data. Here's what you can ask us to do — and we'll act on it.

👁️
Right to Access

Request a copy of all personal data pbc88.com holds about you. We'll provide it within 30 days, free of charge, in a readable format.

✏️
Right to Rectification

If any of your personal data is inaccurate or incomplete, you can ask us to correct it. Most corrections can be made directly from your account settings.

🗑️
Right to Erasure

Ask us to delete your personal data where it is no longer necessary for the purpose it was collected. Note that legal retention obligations may prevent full deletion in some cases.

⏸️
Right to Restriction

Ask us to pause processing of your data while a dispute or complaint is being resolved, without deleting it entirely.

📦
Right to Portability

Request your personal data in a structured, machine-readable format so you can transfer it to another service provider if you choose.

🚫
Right to Object

Object to processing based on legitimate interests, including profiling for personalisation. We will stop unless we can demonstrate compelling grounds that override your rights.

To exercise any of these rights, email [email protected] with the subject line "Privacy Rights Request".

How pbc88.com Protects Your Privacy

Privacy isn't a checkbox for us — it's built into how the platform works from the ground up.

🔐
256-Bit SSL Encryption

Every connection between your device and pbc88.com is encrypted with 256-bit SSL. Your login credentials, payment details, and personal data are never transmitted in plain text.

🚫
We Never Sell Your Data

pbc88.com does not sell, rent, or trade your personal data to advertisers, data brokers, or any other third party. Your information stays within the platform and its essential service providers.

🛡️
Minimal Data Collection

We collect only what we genuinely need to run your account and comply with regulations. No unnecessary data fields, no speculative collection, no data hoarding.

🔑
Two-Factor Authentication

Enable 2FA from your account settings to add an extra layer of protection. Even if someone gets your password, they can't access your account without the second factor.

📋
Transparent Data Practices

This Privacy Policy is written in plain language — not legal jargon designed to confuse. We want you to actually understand what we do with your data, not just scroll past it.

Fast Rights Responses

Submit a privacy rights request and we'll acknowledge it within 24 hours and fulfil it within 30 days. No bureaucratic runaround, no unexplained delays.

Play with Confidence on pbc88.com

Your data is protected, your rights are respected, and your winnings are paid fast. Register today and experience a platform built around trust — not just profit.

Questions about your data? Email [email protected] — we respond within 2 hours.